Insights

Thinking out loud.

Notes on technology, process, AI and leadership, from three decades of building, scaling and advising businesses.

Is ‘Gemini for Google Workspace’ worth it?

Four questions to ask before you switch on any AI tool: what it does, your AI strategy, governance and ethics.

One jarring moment in pricing or invoicing can undo years of customer trust. How to design it out.

The six levers for growth, and how quarterly themes build focus, energy and culture.

Beginning with the end in mind: seven headings that keep my year balanced, and why writing goals down works.

What golf’s mental game teaches leaders about control, delegation and the downward spiral.