A climber standing on a snowy summit looking out over a mountain range

discover.  grow.  thrive.

Fractional CEO · Fractional AI & Growth Officer · 30+ years

The right technology.
The right process.
AI that actually works.

I help leaders fix the foundations, then use AI to scale them. Senior expertise on the days you need it, backed by a network of specialists, with no full-time hire.

Email Andrew to book a call See how it works →
Andrew France

Andrew France
You work with me directly. Not a junior, not a sales team.

TechnologyprocessAIleadershipGrowth
discovergrowthrivediscovergrowthrivediscovergrowthrive
SalesforceHubSpotXeroShopifyMicrosoft 365Google WorkspaceMakeZapierClaudeChatGPTAgentforce

The problem

Growth stalls for the same few reasons.

No clear leadership or direction

Priorities shift every week, the leadership team pulls in different directions, and nobody owns the plan.

Systems that don’t talk

CRM, finance and ops on separate islands. Data re-keyed, reports built by hand, nobody trusts the numbers.

Process lives in people’s heads

Every handover breaks something. Growth adds headcount instead of capacity.

AI pilots that never ship

Plenty of experiments, licences and enthusiasm. Very little in production, and no one accountable for the result.

The approach

Technology → Process → AI. In that order.

Growth is rarely by accident. It’s by design. AI only works on good process, and process only works on the right technology.

01

Get the technology right

Audit what you have, choose what you need, implement it properly. Fewer tools, better connected.

You get: a clear platform roadmap

02

Get the process right

Map how work really flows, remove the waste, then automate what’s left. Simplify before you scale.

You get: documented, automated workflows

03

Put AI to work

Pick the use cases that pay back, build agents on clean data, govern the risk, and get your people using them.

You get: AI in production with measurable ROI

Services

What I do.

01

Technology Strategy & Selection

Independent advice on CRM, ERP and automation platforms. Requirements, vendor selection and implementation oversight.

02

Process Design & Automation

Lead-to-cash, service and operations workflows mapped, redesigned and automated so they run without heroics.

03

AI Strategy, Agents & Adoption

Use-case selection, agent design and rollout, plus the change management that gets your team using it.

04

AI Governance, Risk & Ethics

Policies, guardrails and board-level reporting so AI is used safely, legally and with confidence.

05

Strategy & Facilitation

Leadership offsites, annual and quarterly planning, and the operating rhythm that turns the plan into execution.

06

Executive & Leadership Coaching

A sounding board and confidant for CEOs and leaders. Fresh perspective, honest challenge and accountability.

Fractional leadership

A senior leader in your business. Without the full-time hire.

Set days each month, real ownership and a seat at the leadership table. You get experience that has built, scaled and sold a business, for a fraction of the cost.

For founders, owners & boards

Fractional CEO

Steady hands to lead the business through growth, a turnaround, a founder transition or preparing for sale.

  • Strategy, priorities and the operating rhythm
  • Leading and building the leadership team
  • Board and investor reporting
  • Exit and acquisition readiness

Also available for interim executive roles, including transformation and PMO leadership.

For CEOs & leadership teams

Fractional AI & Growth Officer

One owner for the technology, process and AI agenda, and for turning it into measurable growth.

  • Technology and AI roadmap
  • Vendor and partner management
  • Sales and growth engine design
  • AI governance and adoption

How we engage

Start small. Scale when it’s working.

Time bound · Fixed fee

Diagnostic

A current-state assessment of your technology, processes and AI readiness, with a prioritised 90-day roadmap.

Project-based

Roadmap delivery

Defined projects off the back of the diagnostic: a platform rollout, a process rebuild or a first AI agent into production.

Ongoing · Days per month

Fractional

Your Fractional CEO or AI & Growth Officer on a monthly retainer. Leadership, accountability and momentum without the full-time hire.

Track record

Results, not slideware.

$6m+

Cost and productivity improvements identified across a large health and aged-care organisation

$300m+

Capital works and enterprise systems portfolio led as an interim executive

100+

Staff in the consultancy I founded, scaled across three countries and sold to a global listed group

600+

Technology projects delivered through an enterprise-grade operating rhythm and PMO

↑23%

Sales conversion for clients, with quota attainment up 22%

↓56%

New-hire ramp-up time, with cost of acquisition down 34%

Client results

In a client’s words.

Andrew redesigned our technology and our go-to-market. Sales have grown more than 30% over the last year.
MichaelImport & Distribution↑30%+sales growth in 12 months
Andrew France walking along a sunny Sydney street in a navy suit Sydney-based · Australia-wide

About

From the classroom to the boardroom.

I’m Andrew France. I started out as a teacher and outdoor educator, and founded a snow sports business before moving into enterprise sales and leadership.

Over 30 years I’ve led national sales teams, built revenue blueprints for growth businesses, and founded a Salesforce consultancy that I scaled across Australia, New Zealand and South-East Asia and sold to a global listed group. Most recently I led transformation and the PMO as an interim GM for a large health and aged-care organisation.

I’ve seen the technology, process and AI journey from the founder’s chair, the CEO’s chair and the boardroom, including eight years chairing a national youth leadership foundation.

Go-to-market Sales effectiveness Transformation & PMO Salesforce & AI M&A Board governance
“Business success is rarely by accident. It’s by design.”Andrew France

Me, plus a trusted network

One accountable lead. The right specialists when you need them.

I lead every engagement personally. When the work calls for deeper expertise, I bring in people from a network of professionals I’ve worked with for years.

You get the reach of a firm, with one person who knows your business and owns the result.

Salesforce & CRM architects

Data & integration engineers

AI & automation builders

Finance & CFO advisers

People & change specialists

Legal & governance experts

Insights

Thinking out loud.

All insights →
AI · 6 min read Is Gemini for Google Workspace worth it? Four questions to ask before you switch on any AI tool: what it does, your AI strategy, governance and ethics. Read → Process · 4 min read What is ‘price shock’ costing you? One jarring moment in pricing or invoicing can undo years of customer trust. How to design it out. Read → Leadership · 2 min read Quarterly themes sorted? The six levers for growth, and how quarterly themes build focus, energy and culture. Read →

FAQ

Common questions.

What does a fractional AI & Growth Officer do?

Owns your technology, process and AI agenda at a senior level, a set number of days a month. Sets the roadmap, makes the calls, manages vendors and keeps delivery accountable.

When does a fractional CEO make sense?

When a founder wants to step back, the business is between leaders, growth has stalled, or you’re preparing for sale and need experienced leadership without a full-time executive salary.

Is it just you?

You work with me directly, and I stay accountable for the outcome. Where an engagement needs specialist skills, I bring in trusted professionals from my network, so you only pay for the expertise you need.

Do you implement, or just advise?

Both. I set direction and stay accountable for delivery, working hands-on, alongside your team, or with trusted implementation partners.

What size organisations do you work with?

Typically 20 to 500 staff: big enough to feel the pain of disconnected systems, without a full-time CTO or Chief AI Officer.

Do you work outside Sydney?

Yes. I’m Sydney-based and work with organisations across Australia, in person and remotely.

Ready to build your business by design?

Drop me a line and we’ll set up a 30-minute discovery call. I respond within one business day.

Email Andrew →
andrew@bydesign40.com +61 402 343 487